Casino / Slots
These Terms & Conditions set out the rules that apply when you access 11bid and use any part of the platform — from your account wallet to session activity. Your continued use of 11bid means you accept these terms, so we ask that you read them carefully before you proceed.
These Terms & Conditions form the agreement between you and 11bid whenever you open, use or close your account. They apply regardless of the device you use — mobile or desktop — and cover every action taken under your login credentials. You are responsible for keeping your account details secure and for any activity that takes place in your session. Where your use of the platform involves deposits or withdrawals through Nagad, Upay or Bank Transfer, the transaction rules described in these terms apply alongside the policies of those payment providers. We do not override the terms of those services; instead, our terms govern what happens at the 11bid account level before and after a transaction is processed. Access to 11bid and the services covered by these terms depends on your local law and eligible regions. If local law in your jurisdiction restricts or prohibits use of this type of platform, these terms do not create a right of access. We ask that you verify your eligibility independently. Where a conflict arises between our terms and a local legal requirement, the local requirement takes precedence. If you have questions about a specific term, our support route is the correct place to raise them.
Understanding the scope of these Terms & Conditions helps you know where our obligations begin and where third-party rules take over. We've set out the four main areas below so you can locate the right policy route for any question you have.
These terms govern how you create, maintain and close your 11bid account. Login credentials, session behaviour, account suspension and reactivation all fall within this policy. Actions taken under your credentials are your responsibility under these terms.
Deposits and withdrawals processed through Nagad, Upay or Bank Transfer are covered at the account level by these terms. The payment provider's own policies also apply. We govern what the account records; the payment network governs its own transfer process.
Game content, promotional notices and any material displayed within the 11bid platform falls under these terms. We reserve the right to update, remove or restrict content at any time. Game availability may vary depending on your region and the applicable local law.
Services provided by external parties — including game studios, payment networks and data infrastructure — operate under their own terms. 11bid is not liable for third-party policy changes or service interruptions. We do not extend our terms to cover those providers' conduct.
These Terms & Conditions are not a one-way document. As an account holder, you have specific actions you can take to manage your relationship with 11bid through the published policy routes. You can review your transaction history directly from your account wallet — every deposit and withdrawal processed via Nagad, Upay or Bank Transfer is logged there. If you believe a record is incorrect, you can raise a correction request through our support channel; we will investigate and respond through the same route. You also have the right to request a copy of the account data we hold against your profile, and to ask for your account to be closed if you choose to stop using the platform. Account closure requests are handled through the support route, not through any automated process. Where a term is unclear or you disagree with an application of policy to your account, you can open a formal policy query — details are in the support section below. Eligibility for any of these actions depends on your account standing and local law.
Your transaction log is accessible inside your account wallet. Every deposit and withdrawal — including those made via Nagad or Bank Transfer — appears there with a timestamp and status. Check this before raising a dispute.
If your registered details are outdated or incorrect, you can request a correction through support. We will ask you to verify your identity before any change is applied to your account profile.
If a specific term is unclear in how it applies to your account, submit your question via the support route. Please reference the section of these terms you are asking about so we can respond accurately and promptly.
You may request closure of your 11bid account at any time by contacting support. Any pending balance should be withdrawn before the request is submitted, as closure may restrict access to wallet functions.
If these Terms & Conditions raise a question you cannot resolve by reading the published policy, use the contact routes below. We do not publish support hours or response time commitments we cannot verify, but all three routes are monitored and routed to the policy team.
Start a live chat session from inside your account. This is the fastest route for questions about a specific term or a transaction record. Have your account details ready before you start the session.
Send a detailed policy query by email if you need a written record of the exchange. Include your account reference and the section of the Terms & Conditions you are asking about so the response addresses your exact question.
The Help Centre inside your account area contains published answers to common policy questions. Check there first for topics like account closure, transaction disputes and session control settings before contacting support directly.
We handle the information connected to your account and your use of these terms with a straightforward approach: we collect what is needed to run your account, we do not sell it, and we follow the data practices described in our Privacy Policy alongside these Terms & Conditions.
We retain account records — including transaction logs for Nagad, Upay and Bank Transfer activity — for as long as your account is active and for a period after closure consistent with our policy obligations. You can request a summary of retained data through support.
Your session is tied to your login credentials. We recommend logging out after each session, especially on shared devices. If you notice account activity you did not authorise, contact support immediately using the live chat route.
We use cookies to maintain your session and recognise your device across visits. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how parts of the platform function during your session.
If you believe a section of these terms should be reviewed or updated in relation to your account, you can submit a written request via email support. We do not commit to changing terms on request, but every submission is reviewed by the policy team.
The questions below cover the points we hear most often about how these Terms & Conditions apply to accounts in Bangladesh. If your question is not answered here, use the live chat or email route to reach the policy team directly.
Yes. Any deposit or withdrawal processed through Nagad, Upay or Bank Transfer is covered at the account level by these terms. The payment provider's own terms also apply to that side of the transfer. Both sets of rules apply at the same time.
Access to 11bid depends on your local law and eligible regions. If local law restricts this type of platform in your jurisdiction, these terms do not create a right of access. We ask that you verify your eligibility. Where local law conflicts with our terms, local law takes precedence.
Yes. You can request a summary of the data held against your account profile by contacting support via email. Include your account reference in the request. We will respond through the same channel after verifying your identity.
Check the transaction log in your account wallet first — each entry shows a timestamp, method and status. If you believe a record is wrong, raise a correction request through live chat or email support, referencing the specific transaction date and payment method involved.
We reserve the right to update these terms when required. Where a material change is made, we aim to make the updated version accessible on this page. Your continued use of the platform after an update constitutes acceptance of the revised terms.
Submit an account closure request through live chat or email support. We recommend withdrawing any available balance to Nagad, Upay or Bank Transfer before requesting closure, as access to wallet functions may be restricted once the closure process begins.