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At 11bid, this policy sets out exactly what personal data we collect when you use your account, how we keep it secure, and what choices you have over it. Access to our platform depends on your local law and eligible regions.
This privacy policy applies to all personal information 11bid collects when you create an account, log in, make transactions, or contact our support team. We collect your name, email address, device identifiers, and transaction records. When you use a local payment method such as Nagad, Upay or Bank Transfer, the transaction reference and wallet identifier associated with that payment form part of your account record — we hold that only to process your request and maintain an accurate transaction history. We do not sell your personal information to third parties. Data is retained for as long as your account remains active and for the period required under applicable rules after closure. Some data, such as transaction records tied to Nagad, Upay or Bank Transfer activity, may be kept longer where financial record-keeping is required. You may request a summary of the data we hold at any time through our published support routes. This policy does not override your rights under local law, and availability of our services depends on your local law and eligible regions. If any part of this notice conflicts with local legal requirements applicable to you, those local requirements take precedence.
Nagad transaction references are stored as part of your account wallet record to support accurate deposit and withdrawal history.
Upay payment identifiers are held only for transaction verification purposes and are not shared with unrelated third parties.
Bank Transfer details you submit are used solely to process your requested transaction and maintain a complete account record.
Not everything connected to your 11bid session falls under this policy. Understanding the boundary helps you know who to contact when a data question comes up. Four distinct areas define the scope: your account and login activity sits fully inside this policy; payment transactions processed through Nagad, Upay or Bank Transfer are covered by both this policy and the relevant payment provider's own terms; site content such as game pages and lobby navigation is covered here only in terms of the browsing data we collect; and third-party services linked from our platform operate under their own separate privacy arrangements.
Your login sessions, device identifiers, email address and account settings are fully within scope. We collect and process this data to run your account securely.
Transaction records for Nagad, Upay and Bank Transfer sit inside this policy for the data we hold. The payment provider's own privacy terms also apply on their side.
Pages you browse, game lobbies you open and session duration data are covered here as analytics and service-improvement data. No personal identity is attached to this record without your account login.
Links or embedded services from external providers, including game studios, operate under their own published privacy terms. We do not control those and recommend you review them separately.
You hold several concrete choices over the personal data 11bid keeps. First, you can request a copy of the data we hold on your account — this includes your registration details, transaction references for Nagad, Upay or Bank Transfer activity, and your login history. Second, if any account detail is incorrect — your contact email, for instance — you can update it directly in your account settings page, or ask our support team to correct it on your behalf. Third, if you have a question about why a specific piece of data was collected or how long it is kept, you can raise that through the support routes we publish. Finally, if you wish to request that your account be closed and your data handled accordingly, you can submit that request in writing through the contact path listed in the support section of this policy. We aim to respond to all data queries through the route you used to contact us. Response timelines depend on the nature of the request and any legal retention obligations that apply.
Request a summary of the personal data and transaction history we hold on your account. Submit your request through the published support contact route.
Update your email or contact information directly inside your account settings, or ask support to correct a detail that you cannot change yourself.
If a specific data point or retention period is unclear, contact us through our support route and we will explain what we hold and why.
Submit a written closure request via our contact route. We will handle your data in line with applicable retention rules and confirm the outcome.
If you need to raise a data question, request a record summary, or ask for a correction, use the routes below. We only name contact paths that are visibly published on the platform — we do not promise response times we cannot back with evidence.
Open the live chat widget from your account dashboard to raise a privacy query directly with our support team.
Send your data request or policy question to the support email address listed on the Contact page of 11bid.
Visit the Help Centre section inside your logged-in account to find published policy routes and submit a formal data request form.
Understanding how 11bid manages data day-to-day helps you make informed choices about your account. We use cookies and similar session identifiers to keep your login active across devices and to remember your account preferences — you can review cookie settings in your browser at any time. Account data is stored with access controls limiting who inside our team can view it. We keep financial records, including those linked to Nagad, Upay and Bank Transfer transactions, for the period required under applicable rules. If you move between devices — for example, switching from mobile to desktop — your session carries over through your login credentials, not through device-level data we store indefinitely.
We use session cookies to maintain your logged-in state and account preferences across devices. You can manage or clear cookies through your browser settings at any time without losing your account.
Access to your stored personal data inside our systems is restricted to authorised team members. Your password and login credentials are your primary line of account protection.
We keep your account data while it is active and for the period required after closure. Transaction records for Nagad, Upay and Bank Transfer may be retained longer where financial rules require it.
To request a correction, deletion or data summary, contact us through the support routes on this page. We handle each request in line with applicable local law and eligible region rules.
These are the questions we receive most often from members in Bangladesh about how 11bid handles personal data, session records and information. If your question is not covered here, use the support contact routes listed above.
We collect your name, email address, device identifiers and account login data. If you transact using Nagad, Upay or Bank Transfer, we also store the transaction reference and wallet identifier linked to that payment for your account record.
Yes. Submit a data access request through our live chat or email support route. We will put together a summary of your account data, transaction history and login records and send it back through the same contact route.
We keep your data for the period required under applicable rules after account closure. Financial transaction records, including those from Nagad, Upay or Bank Transfer activity, may be held longer where legal retention obligations apply.
We do not sell your personal information. Some data is shared only where necessary to process your payment through Nagad, Upay or Bank Transfer, or where required by law. Third-party game studios operate under their own privacy arrangements.
You can update contact information directly in your account settings page. If you cannot change a detail yourself, contact our support team via live chat or email and we will correct it on your behalf after verifying your identity.
We use cookies to keep your login active and remember account preferences across devices. You can manage or clear cookies in your browser settings. Turning off all cookies may affect your session continuity when you switch between mobile and desktop.
Raise your complaint through our email support address or the Help Centre inside your account. We will review it and respond through the same route. Your rights under local law also apply, depending on your eligible region.